FAQs

Foreign exchange market, also known as Forex or FX, is the financial market in which currencies are traded.

Forex is a global decentralized or over-the-counter (OTC) market. The forex market is run by a global network of banks, spread across four major forex trading centres in different time zones: Sydney, Tokyo, London and New York. Because there is no central location, you can trade forex 24 hours a day.

The Forex market is open 24 hours a day, 5 days a week. It opens on Sunday at 10:00 pm GMT, and closes on Friday at 10:00 pm GMT. Sydney market is open from 10:00 pm to 7:00 am GMT, Tokyo is open from 12:00 am to 9:00 am GMT, London is open from 8:00 am to 5:00 pm GMT, New York is open from 1:00 pm to 10:00 pm GMT.

It's easy with Pillergrade, but still there are some steps. Go to our Registration page and fill the simple form. Upload your documents in your Pillergrade's Client Portal. Get Verified and open your MT5 trading account in 1 click. Then, deposit funds to your MT5 account and you are ready to trade!

Forex market has enormous size, that's why there is very little regulation because of no governing body, which can police it 24/7. However, there are several national trading bodies around the world who supervise domestic forex trading, as well as other markets. They work to ensure that all forex providers adhere to certain standards. For example, Cyprus Securities and Exchange Commission (CySEC) is a regulatory body in Cypruss, Financial Conduct Authority (FCA) in UK, Dubai Financial Services Authority (DFSA) in Dubai, and Vanuatu Financial Services Commission (VFSC) in the Republic of Vanuatu accordingly.

A forex broker is an intermediary between you and the networks of banks that trade with each other. It is a financial services company, like Pillergrade, that provides you an access to a platform for buying and selling foreign currencies. Forex brokers offers a price on instruments from the banks of which they have lines of credit and access to forex liquidity. Multiple banks are used for pricing, and so you will always get the best one available. A forex broker may also be known as a currency trading broker or as a retail forex broker.

The account type with forex broker, which give you an ability to trade all major currency pairs and some other instruments. In order to use your trading account you need to Install the MetaTrader 5 platform and login to your account unsing credentials received by email from Pillergrade.

Leverage allows you to trade large values for relatively small deposits. It is a special product forex broker have offer to clients, which gives you the advantage of getting greater returns for a small up-front deposit. Pillergrade offering leverage up to 1:400.

Margin is a collateral (or security) amount of money that you need to deposit in advance in order to place a trade. Usually, it's a fraction of open trading positions and is expressed as a percentage in trading terminal.

At Pillergrade we offer a range of 130+ trading instruments. However, it is possible to provide you special stocks or currency pairs upon your request.

Among the metals we offer, there are gold, silver and copper available for trading.

The primary participants in the Forex market (those who make the spreads) are the largest banks in the world. Such banks include central banks, commercial banks, and investment banks. They are known as an interbank market, as they constantly deal with each other on behalf of themselves or their customers. However, the percentage of other market participants is rapidly growing and now the list includes large multinational corporations, global money managers, registered dealers, international money brokers, futures and options traders and individual investors.

All you need is an electronic device (computer, tab, mobile phone) with an internet connection and a free demo account or a funded live account with Pillergrade to start with. However, you should be equipped with proper knowledge about forex market to minimize the risks while trading.

Pillergrade is owned and operated by Pillergrade Securities and Commodities Limited, Vanuatu. Registration number - 40491, with registered address at Office 1276, 1st floor Govant building, Kumul highway, Port Vila, Vanuatu.. It is a majority Vanuatu owned entity.

The answer is Yes! We are Regulated by Vanuatu Financial Services Commissions (VFSC) and Authorized to deal with securities with providing all kind of financial services to our clients. Registration number - 40491 with registered address at Office 1276, 1st floor Govant building, Kumul highway, Port Vila, Vanuatu.

Pillergrade does not offer financial services to the following country residents: Cuba, Myanmar, Iran, North Korea, Sudan, Syria, Ukraine, India, and the USA.

To open an account with Pillergrade, simply fill the Registration form on https://app.pillergrade.com/register and follow the instructions.

Yes, nowadays, verifying the identity of a customers that is signing up for a trading account helps determine whether the customers are indeed who they say they are. At Pillergrade we conduct proper AML and KYC procedures while onboarding clients, that's why for the Verification of your account it is mandatory to upload the supporting documents to your Client Portal.

" For customers from the UAE we request to provide the next documents: Passport, Visa, Emirates ID and Utility Bill, Electricity Bill, credit card statement or Bank Statement (One month Water Bill, Electricity Bill or Bank Statement (not older than 3 months), scan copies in high resolution).
For customers from other countries - Passport or valid ID and Proof of Address."

From the moment we received documents from you it will take maximum 24 business hours for our decision. Usually your documents will be reviewed at the same day you uploaded to Client Portal.

Not at all, just provide us your documents with professional translation on English.

Definitely, you are free to open a corporate account with Pillergrade. To do that, please proceed to the registration page (https://app.pillergrade.com/register) and choose Corporate account and follow the instructions.

Your new trading account will be validated automatically, as long as you will use the same personal and contact details as for your previous account.

At Pillergrade we have a big variety of the deposit methods. 1) Electronic Payment Methods (Skrill, Neteller, STICPAY); 2) Bank Wire Transfers (National Bank of Vanuatu and Local bank in Dubai); 3) Credit/ Debit cards (Visa, MasterCard, American Express).

Minimum withdrawal is 100 USD for Electronic Payment Methods, Credit/Debit cards and Bank Wires as well.

Simply login to your Pillergrade's Client Portal (https://my.pillergrade.com/en) and submit the withdrawal request with your MT5 trading account mentioned. All withdrawals are processed during standard business hours, i.e. 10 am - 7 pm (GMT+4), Sunday to Friday.

A third party is anyone who is not an owner of the account.

Yes, you may use multiple Credit/Debit cards to fund your account. Maximum is a three (3) cards per client.

With Pillergrade you can withdraw your funds anytime. Simply login to your Client Portal and place your withdrawal request. It is only possible to send your withdrawal back to the original source of deposit. Usually, all withdrawal requests processed by our Back Office within 24 hours on business days. Please bear in mind that in order to deposit or withdraw your funds, your account with us must be Verified.

Pillergrade does not charge any additional fees for deposits. You should however be aware that you may incur fees on payments to some international banking institutions. Pillergrade accepts no responsibility for any such deposit fees.

Yes, you can do an internal transfer between your accounts. If you want to transfer funds to 3rd party's MT5 account with Pillergrade, such action is prohibited.

We will require a bank letter from your bank confirming the account closure, and new banking details with a bank statement confirming the alternative account details.

Funds should always be returned to the same source of deposit. However, if your source is anymore available, we require the official letter with proof and/or explanation on details. Then we will help you get your money back in a way that is convenient for both parties.

Demo Account is created for you to practice your skills without any risks. You trade on the virtual money, which you can't withdraw. Live Account is created to get you to trade with real money and your profits/losses are for real.

For your convenience, we have only one type of trading account - Pillergrade Account. It's a unique and universal trading account for all your trading needs.

To recover your MT5 account access, simply contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or raise a ticket in your Client Portal. Don't forget to mention the number of your MT5 trading account.

Pillergrade's Demo Account don't have an expiry. You can practice your skills for the period you need to get familiar with a terminal and trading until you are ready to trade on Live Account.

Yes, you can open up to 3 trading accounts with Pillergrade. For additional accounts you may request your Relationship Manager.

Our trading server name is PillergradeSecuritiesCommodities-Server.

Expert Advisors (EAs) are programs used to automate your trading. They written on MQL5 language for MT5 trading platform, usually by 3rd parties programmers. Please remember that EAs operates locally on your computer, and will not execute strategies when disconnected from the server. EAs written for MT4 platform (using MQL4 language) will not work on MT5. The MetaTrader 5 platform allows you to run more than one Expert Advisor simultaneously.

Pillergrade offers Daily Market Analysis on Forex, commodities and indices. On a daily basis we placing our Analysis on the website, you can find it at https://pillergrade.com/daily-market-analysis

Fundamental analysts is about stocks that are currently trading at prices that are higher or lower than their real value. This form of analysis is based on news, external events, industry trends and financial statements.

Technical analysis is a trading discipline used for investments evaluation and identifying trading opportunities by using historical price charts and market statistics. Technical analysis focuses on the price and volume evaluation.

Simply write us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your request and we will generate you the new access to your account.

To view all trading instruments, kindly right click on the market watch and choose 'Show All'.